Studio Manager - Cape House
Compensation: $60,000–$70,000 base + $7,000 bonus

Join B/SPOKE Studios and help us deliver world-class fitness experiences while building a strong, supportive community!

This role is for you if you are equal parts guest-experience leader and hands-on operator: love high-touch hospitality, can calmly de-escalate and enforce policies with kindness, and enjoy the operational puzzle of a studio with a busy summer events calendar (including indoor/outdoor activations and quick turnarounds).

What you’ll do

Own the studio experience: service standards, maintain cleanliness, safety & compliance standards, and ensure smooth class transitions.
Deliver exceptional member relations: handle questions, feedback, and escalations (late-to-class requests, exception asks, long-tenured member concerns) with empathy and consistency.
Run scheduling and staffing: manage front desk schedules, shift coverage, payroll submissions, and collaborate with operations team to optimize class schedules
Execute logistics and events: coordinate studio setups, seasonal activations, and local partnerships (often with fast pivots due to weather or overlapping studio needs).
Marketing & community coordination: Coordinate local partnerships and studio events, and work with our central marketing team to promote key initiatives and seasonal activations.
Track performance: monitor studio KPIs and share regular updates with leadership; flag risks early and propose solutions.
Hire and coach: support recruiting, onboarding, training, and performance management for front desk and studio staff.
Lead through communication: create clear, proactive communication rhythms with instructors and staff to keep everyone aligned (especially during peak season).
Pitch in when needed: this is a “lead from the front” role, supporting resets, cleaning, and equipment movement to keep the studio running at a high level.

You’ll be successful here if you…

Have 2+ years in hospitality management, guest experience, retail, studio management, or operations (resort/hotel/restaurant leadership experience is a strong plus).
Are confident with de-escalation, policy enforcement, and VIP-style service recovery.
Can navigate strong personalities and tight-knit teams with maturity, fairness, and clarity.
Enjoy non-routine operational challenges (this isn’t a perfectly repeatable environment, especially in summer).
Are organized and tech-comfortable (scheduling tools, CRM, Google Workspace/Microsoft Office; Mindbody experience is a plus).
Standard schedule with flexibility for peak-periods, evenings/weekends as needed.
Can regularly lift and move up to 50 lbs (bikes/weights/props) and support quick physical setups.

Preferred

Experience in luxury / high-touch hospitality (resort, hotel, restaurant FOH/service leadership).
Local Cape Cod community familiarity and relationship-building instincts.

Benefits

Competitive compensation
Health and wellness perks, including studio membership
Paid time off and holiday benefits
Growth opportunities within an expanding fitness community
7k bonus is paid on quarterly distribution based on revenue performance

Additional information: Full-time, on-site in Mashpee, MA.
B/SPOKE Studios is an equal opportunity employer committed to an inclusive workplace.