B/SPOKE Studios is seeking a motivated and detail-oriented Studio Manager to lead our Mashpee location and ensure an exceptional client and staff experience. If you are a natural leader with strong organizational skills and a passion for health, wellness, and community, this is the role for you!
Key Responsibilities
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Oversee daily studio operations, ensuring smooth scheduling, staff coordination, and customer service.
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Manage instructor and front desk schedules, payroll submissions, and shift coverage.
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Serve as the primary point of contact for members, handling inquiries, feedback, and escalations.
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Track and analyze studio performance metrics, providing regular reports to leadership.
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Drive membership sales, retention, and community engagement initiatives.
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Coordinate marketing efforts, special events, and local partnerships.
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Maintain high standards of cleanliness, safety, and professionalism across the studio.
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Support recruitment, training, and performance management of studio staff.
Requirements
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2–3 years of experience in studio management, hospitality, retail, or fitness operations.
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Strong leadership and team-management skills.
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Excellent communication, customer service, and organizational abilities.
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Proficiency in scheduling, CRM, and office tools (e.g., Microsoft Office, Google Workspace, MindBody, or similar platforms).
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Ability to manage multiple priorities in a fast-paced environment.
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Availability to work flexible hours, including evenings and weekends, as needed.
Preferred Qualifications
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Experience working in a fitness, wellness, or hospitality environment.
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Familiarity with membership sales, retention, and event planning.
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Strong local community connections in Mashpee or surrounding areas.
Benefits
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Competitive salary based on experience.
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Health and wellness perks, including studio membership.
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Paid time off and holiday benefits.
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Opportunities for career growth within a dynamic and expanding fitness community.
We are an equal opportunity employer, committed to fostering an inclusive and innovative workplace.
Additional Information
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This is a full-time, on-site position based in Mashpee, MA.
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Only shortlisted candidates will be contacted for an interview.
Join B/SPOKE Studios and help us deliver world-class fitness experiences while building a strong, supportive community!