ROLES + RESPONSIBILITIES
At B/SPOKE, we work hard to create unforgettable IN STUDIO experiences in all of our locations that leave clients feeling challenged, inspired, connected, and energized. As many of us know + feel, the IN STUDIO experience cannot be replaced or replicated, and makes B/SPOKE the special place that it is. When we first launched OUT OF STUDIO in 2019, our goal was to translate the MAGIC of the “IN STUDIO EXPERIENCE” to an OUT OF STUDIO ADVENTURE, which would include exciting excursions, a variety of fitness and wellness activities, new friends, new experiences, new foods, new places...all packaged into a cohesive and supportive experience led by B/SPOKE co-leaders + staff with CONNECTION at the heart of it all.
B/SPOKE OUT OF STUDIO RETREAT CO-LEADER
We are looking for up to 2 retreat CO-LEADERS who will help cultivate an amazing retreat experience in Madeira, Portugal - before, during and after the trip itself. This role will include pre and post travel responsibilities as well as teaching classes during the retreat, and being a natural leader, liaison, planner, promoter, and driver of the B/SPOKE culture and experience - every step of the way.
CO-LEADER ATTRIBUTES AND NON-NEGOTIABLES
- Contagious Energy: Morning, Noon and Night.
- Creative Problem Solver: Nothing too big or too small.
- Unreasonable Hospitality: “In service” to guests - not only creating an experience, but handling issues + challenges that come up. We understand that guests paid a hefty price tag to join, and expect a top-notch product - we are excited and confident to deliver.
- Team Player: Natural ability to jump in/help - any task, any role! No “I” in TEAM.
- Effective Communicator: Impromptu speeches, inspiring classes and WhatsApp plans - loves to bring the group together and to move in sync.
- Collaborator: Enjoys working in partnership + creates 1+1=3 dynamics.
- United Front: Maintains leadership role and boundary AT ALL TIMES.
- Flexible: Understands the reality of group travel and is up for the challenge - can pivot and adapt!
- Participation: IN IT - regardless of personal feelings towards a class or activity - play fully!
- Inclusive: Warm, Approachable, Fair, Relatable + genuine interest in the group at large - regardless of personal relationships or dynamics - “everyone is invited to the party”.
- Trustworthy: Can hold space for a group who is going through an experience far from home, disconnected from technology, separated from day to day comforts and routines.
- Sparkle Factor: Knows how to take a moment from good to GREAT.
- It’s A Marathon, Not a Sprint: Can show up BIG - not just a moment or class, but for the duration and especially the “in between” moments.
- Have Fun: Ready to let loose, be radically present + have a blast alongside the group.
PRE-TRAVEL (15-20 HOURS):
- Promote OUT OF STUDIO retreat and support sign-ups / registration / general awareness and buzz (please note recruitment payout / commission structure below).
- Attend pre-retreat meetings, planning sessions and orientations (Virtual).
- Create a pre-retreat Slack channel for all relevant updates and information (e.g. #outofstudiomadeira), and be an active participant in the dialogue.
- Coordinate, promote and host at least (1) pre-travel gatherings at B/SPOKE locations including class, ice breakers, food + bev & mingling (In Person).
- Serve as the primary point of contact for designated Retreat Partner.
- Serve as the primary B/SPOKE liaison for all retreat participants.
- Send personalized WELCOME MESSAGE to all retreat participants at least 3 weeks before travel.
- Coordinate pre-travel Swag Bags for all retreat participants with B/SPOKE Leadership Team (e.g. Water Bottles / Tote Bags / Sweat Wicking Towels / Laminated Agendas / Other Giveaways + Swag).
- Connect with B/SPOKE Marketing Manager to discuss plan + vision for sharing retreat experience on B/SPOKE social channels.
- Thoroughly review retreat itinerary, retreat rooming list, and all materials provided (e.g. Activities Guide) to ensure complete knowledge and understanding of the experience and plans.
- Coordinate all classes, programming, workshops and playlists with Co-Leader pre-travel as well as any additional offerings/experiences that will be offered.
- Complete B/SPOKE OUT OF STUDIO Co-Leader training (Virtual).
DURING TRAVEL (FULL-TIME, 24/7, ALL HANDS ON DECK!):
- Connect with Retreat Partner liaison on a daily basis to review itinerary, make changes/tweaks in real time, and prepare for the upcoming day.
- Plan and execute a predetermined # of B/SPOKE classes and/or workshops during retreat experience.
- Plan and execute a predetermined # of additional experiences during retreat experience (e.g. journaling exercise / group affirmations / group toast).
- Ensure that all classes + experiences run smoothly including any pre-class set-up, check-in, clean-up and break-down.
- Actively work to bring together, connect, and create connections between all retreat participants.
- Actively work to plan activities, excursions, add-ons and down time that includes all retreat participants, and takes into consideration everyone’s needs and desires.
- Provide high level customer service to Clients with an aim to elevate experience.
- Share written feedback/observations/updates to B/SPOKE Senior Leadership throughout experience (cadence will be determined by B/SPOKE Senior Leadership Team).
- Be helpful, efficient, and proactive with participants, co-leaders and hotel staff alike.
- Be a team player and promote camaraderie.
- Serve as the primary B/SPOKE point of contact for any issues, emergencies, or dynamics that need to be escalated to the B/SPOKE Senior Leadership Team.
- Promote and maintain the B/SPOKE culture of hospitality, inclusivity and community at all times.
POST-TRAVEL (5 HOURS):
- Send personalized WELCOME HOME MESSAGE to all retreat participants within 1 week of returning home including feedback survey, playlists, continued opportunities to engage with studio.
- Connect with B/SPOKE Senior Leadership Team and Retreat Partner to discuss, debrief and process the experience including Strengths + Opportunities for future OUT OF STUDIO offerings.
- Consider a future post-travel gathering at B/SPOKE location if it feels right for the group.
COMPENSATION STRUCTURE:
RETURNING LEADERS
- Returning Leader Stipend
- Recruitment Commission (*Conditions apply)
- Travel + Accommodation included
NEW LEADERS
- Recruitment Commission (*Conditions apply)
- Travel + Accommodation included
**Full compensation package will be outlined in your Offer Letter based on experience, retreat structure + retreat location.